LIMITED WARRANTY
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1-Year Limited Warranty on Aluminum Frames
Vault and Valley (V|V) warrants to the original purchaser that our aluminum frames will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. This warranty covers structural integrity and any manufacturing defects. It does not cover damage caused by misuse, abuse, neglect, or normal wear and tear.
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5-Year Limited Warranty on Cushions
Vault and Valley (V|V) warrants to the original purchaser that our cushions will be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. This warranty covers the cushion’s fabric, stitching, and foam. It does not cover fading, discoloration, or damage caused by improper care, exposure to harsh weather conditions, or normal wear and tear.
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Warranty Claims
To make a warranty claim, please contact Vault and Valley customer service at vaultandvalley@mail.com.
Proof of purchase and photographs of the defect will be required to process your claim. Vault and Valley reserves the right to repair or replace the defective item at our discretion.
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Exclusions
This warranty does not cover:
Damage caused by misuse, abuse, or neglect
Normal wear and tear
Damage caused by exposure to harsh weather conditions
Fading or discoloration of cushions
Any alterations or modifications made to the product
Limitations
This warranty is non-transferable and applies only to the original purchaser. Vault and Valley’s liability is limited to the repair or replacement of the defective item. In no event shall Vault and Valley be liable for any incidental or consequential damages.
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1-Year Limited Warranty on Teak Frames
Vault and Valley (V|V) warrants to the original purchaser that our teak frames will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.
What is not covered:
Normal wear and tear, including but not limited to fading, discoloration, and minor cracks.
Damage caused by misuse, abuse, or neglect.
Damage resulting from improper assembly or installation.
Damage caused by exposure to extreme weather conditions or environmental factors.
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5-Year Limited Warranty on Cushions
Vault and Valley (V|V) warrants to the original purchaser that our cushions will be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. This warranty covers the cushion’s fabric, stitching, and foam. It does not cover fading, discoloration, or damage caused by improper care, exposure to harsh weather conditions, or normal wear and tear.
3
Warranty Claims
To make a warranty claim, please contact our customer service team at Vaultandvalley@mail.com
Provide proof of purchase and a detailed description as well as photos of the defect.
Our team will assess the claim and, if approved, will repair or replace the defective part at no cost to you.
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Exclusions
This warranty does not cover:
Damage caused by misuse, abuse, or neglect
Normal wear and tear
Damage caused by exposure to harsh weather conditions
Fading or discoloration of cushions
Any alterations or modifications made to the product
Limitations
This warranty is non-transferable and applies only to the original purchaser. Vault and Valley’s liability is limited to the repair or replacement of the defective item. In no event shall Vault and Valley be liable for any incidental or consequential damages.
Vault and Valley (V|V) reserves the right to make the final decision on all warranty claims.
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​V|V teak collections feature a protective finish designed to enhance durability and reduce surface oil migration. However, due to teak’s natural properties, occasional oil or tannin release may still occur, particularly in humid or rainy conditions.
This surface behavior is not a defect, but a hallmark of authentic, oil-rich teak—even when finished. V|V assumes no liability for cushion staining or discoloration resulting from natural oil migration. We recommend following our care guidelines to preserve presentation quality and product integrity.
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​Fixed Back Cushions
Outdoor furniture sets featuring fixed back cushions are designed with non-removable, sewn-in fill that may naturally settle, shift, or compress over time. These subtle changes in shape or loft are normal characteristics of the design and do not indicate a defect in materials or workmanship.
Due to the nature of fixed-back construction—where fill is not compartmentalized or adjustable—minor asymmetry, softening, or visual variation may occur. This is considered an expected part of the product’s aging and does not affect structural integrity or comfort.
As such, sinking, shifting, or uneven fill distribution in fixed back cushions is expressly excluded from warranty coverage.
